In the event of a corrupted EADM, you can uninstall it via Add or Remove Programs. For other issues with EADM such as firewall port settings, you can check out the following EA Support articles: You may also wish to check your firewall and anti-virus settings, as it is possible that one or both of these applications are blocking the launcher and EADM from communicating with the EA site. Have you installed and updated EADM? EADM is what allows you to download Store/Exchange content as well as automatic game updates.
Or, you can redouble your efforts to locate your missing booklet. If that does not work, you may request an official serial code replacement by visiting the following page: However you choose to contact EA Support, they can help recover the serial code for you from your EA user account. Mailing address information can be found in the following page:įinally, you can also contact EA Support via e-mail by visiting the following page: You may also contact EA Support via regular mail. What number can I call if I need assistance with a technical, gameplay, account, or billing issue? Please refer to the following page for telephone contact information: If the above does not work, what I advise in this case is to contact EA Support directly and request that your CD key be sent to you. HKEY_LOCAL_MACHINE\SOFTWARE\Electronic Arts\Sims\The Sims 3 High-End Loft Stuff\ergc
On the PC where the game was installed, you can try running RegEdit to look for the CD key in the following registry path:
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